Privacy Policy

We respect your privacy. This policy explains what personal data we collect through our website and services, how we use it, who we share it with, and what rights you have. It is prepared in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws of the United Arab Emirates and the Emirate of Ajman.

Al Shifa Natural Treatment Centre LLC ("we", "us", "our") operates under the brand name Al Shifa Ayurveda. By using our website or booking our services, you agree to the practices described here.

Data controller: Al Shifa Natural Treatment Centre LLC, licensed in the Emirate of Ajman, UAE

• Name, phone number, email address, and preferred contact method
• Appointment details, chosen services, and preferred dates and times
• Messages sent through contact forms, WhatsApp, or email
• Payment details, if you pay online. These are handled by our payment provider and we do not store full card numbers.

• IP address, browser type, device type, operating system, and language
• Pages visited, time spent, referring website, and clicks
• Cookies and similar technologies (see Section 7)

We process personal data for the following specific purposes:

• To book, confirm, reschedule, and manage appointments
• To provide consultations and treatments safely
• To respond to enquiries and support requests
• To process payments and issue receipts
• To send offers, updates, and reminders, where you have agreed to receive them
• To improve our website, services, and advertising
• To meet legal, regulatory, and health-authority requirements
• To prevent fraud and protect the security of our website

We process your data based on your consent, the need to perform a service you requested, compliance with legal obligations, and our legitimate interests in running and improving our business, where these do not override your rights.

We do not sell your personal data. We may share it with:

• Service providers: such as website hosting, booking or CRM software, email and messaging tools, and payment processors
• Advertising and analytics partners: such as Google and Meta, as described in Section 7
• Authorities: including UAE health regulators (such as the Ministry of Health and Prevention), courts, or law enforcement, when required by law
• Professional advisers: such as legal or accounting advisers, under confidentiality

Our website uses cookies and similar technologies to:

• Keep the site working properly
• Understand how visitors use the site (e.g. Google Analytics)
• Measure and improve our advertising (e.g. Google Ads, Meta Pixel)

Through these tools, third parties may collect data such as your IP address and browsing behavior. You can control or delete cookies in your browser settings, and you can opt out of personalized ads through Google Ads Settings and Meta Ad Preferences. Blocking some cookies may affect how the site works.

Some of our providers (e.g. Google, Meta, cloud hosting) may store or process data outside the UAE. Where this happens, we take steps to make sure your data is protected in line with applicable law.

We keep personal data only as long as needed for the purposes above or as required by law. Health and treatment records are kept for the period required by UAE health regulations. After that, data is deleted or anonymized.

We use reasonable technical and organizational safeguards, including access controls, secure hosting, and staff confidentiality. No online system is completely secure, so we cannot guarantee absolute security.

Under the UAE Personal Data Protection Law (PDPL), you may have the right to:

• Request access to your personal data
• Ask us to correct inaccurate data
• Ask us to delete your data, subject to legal retention duties
• Restrict or object to certain processing
• Withdraw your consent at any time (this does not affect processing already carried out)
• Request a copy of your data in a portable format
• Unsubscribe from marketing messages

Our services are intended for adults. We do not knowingly collect data from children under 18 without a parent's or guardian's consent. If you believe a child has given us data, contact us and we will delete it.

Our website may link to other sites (e.g. social media). We are not responsible for their privacy practices, so please review their policies.

This policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. Any dispute will be subject to the jurisdiction of the competent courts of Ajman.

We may update this policy from time to time. The latest version will always be on this page with the updated date above.

If you have any questions, enquiries, or requests regarding this Privacy Policy or your personal information, please get in touch with us: